Religious Owners With Businesses On The Web, Placing Limits On 24/7

Consumers have grown to expect around-the-clock pampering from Internet merchants, who have been pushed by rivals to offer customer service even on weekends.
But this trend is being bucked by many with religiously observant owners and executives who leave their sites up and running on their Shabbas, but do not complete orders, work on the site or otherwise do anything to help customers. And despite an increasingly competitive environment and ever more demanding customers, they say their businesses have not suffered.
"I actually think we've gained," said chief executive of a privately held online jeweler in Montreal. "Customers know if they need something they can wait until Sunday when we're open, and people at the company have the chance to recharge and come back stronger."